§ 1. General Provisions

These Terms and Conditions (hereinafter: "Terms and Conditions") defines the rules and conditions for using the Renteasy.ai application
(hereinafter: "Application") operating at the address https://www.renteasy.ai/ and services provided by the Service Provider.
The Application is a comprehensive property management system for rental purposes, aimed at Entrepreneurs.
The Regulations constitute regulations as referred to in Article 8 of the Act of July 18, 2002, on Providing Services by Electronic Means (hereinafter: „Act on Providing Services by Electronic Means”).
The service provider is Renteasy.ai simple joint-stock company with its registered office in Warsaw (registered office address: ul. Nowy Świat 33/13, 00-029 Warsaw), entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register under KRS number: 0001185155, holding NIP (Tax Identification Number): 5253056482, REGON (National Official Register of Business Entities) number: 54242589500000, with share capital of PLN 5000 (five thousand zlotys), fully paid up (hereinafter: „Service Provider”).
Contact with the Service Provider is possible via email – at: info@renteasy.ai
In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter: „DSA”), the Service Provider has designated a contact point for direct communication with EU Member State authorities, the European Commission, the Digital Services Board, and Application Users regarding matters covered by DSA regulations. The contact point is available at: info@renteasy.ai.
Information available in the Application regarding services provided by the Service Provider, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to treat within the meaning of Article 71 of the Act of April 23, 1964, Civil Code (hereinafter: „Civil Code”).
Before using the Application, the Service Recipient is obliged to read the Regulations and the Privacy Policy.
The Application is intended exclusively for Entrepreneurs. The Application is not intended for Consumers or Entrepreneurs with consumer rights.

§2. Definitions

Terms capitalized in these Regulations have the following meaning:

Application – a comprehensive CRM system for real estate management in terms of rental, aimed at Entrepreneurs, featuring appropriate Modules and enabling the creation of Sub-accounts;
Price List – a document or information specifying the current price of the Service, the Subscription Period, its operating variant, and other conditions indicated therein;
Civil Code - a term defined in § 1 section 7 of the Regulations;
Consumer - a natural person performing a legal act with the Service Provider unrelated
Account - a panel created within the Application's IT system, enabling the Service Recipient to use its functionalities;
Modules - blocks of Application functionalities that offer specific functionalities within integrated Modules. Modules cannot be purchased individually and are always offered as part of predefined variants within the Price List;
Subscription Period – the period for which the Service Provider makes the Service available to the Service Recipient in accordance with the Price List;
Opinion – the Service Recipient's opinion about the Application, including a description of the Service Recipient's experiences related to using the Service;
Subscription Fee - a fee paid by the Service Recipient in advance for the Service, determined according to the Price List applicable at the time of its order;
Privacy Policy - a document containing information about the processing of personal data of Service Recipients by the Service Provider;
Privacy Policy for Users – document containing information about the processing of personal data of Users – tenants within the framework of tenant Subaccounts;
Entrepreneur - a natural person, legal entity, or organizational unit without legal personality, to which specific regulations grant legal capacity, conducting business or professional activity on its own behalf;
Terms and Conditions - a term defined in § 1 sec. 1 of the Regulations;
Sub-accounts – additional types of accounts that a User can create within the administrator panel (administrator account), allowing for the assignment of specific permissions, access rights, and tasks to Users;
Service Recipient Content/Content – all data (including personal data), electronic files, information, and materials stored by the Service Recipient in the Account or by Users within Sub-accounts;
Lease Agreement - a residential lease agreement, concluded via the Application, on the terms and in the process specified in the Regulations, within the functionalities of the Application, which the User - tenant may conclude via the Application with the Service Recipient.
Service Provision Agreement/Agreement – a digital service provision agreement, under which the Service Provider undertakes to provide the Service to the Service Recipient for a fee, on the terms and conditions described in the selected option in the Price List;
Service – a digital service, consisting of the Service Provider enabling the Service Recipient to use the functionalities of the Application within the selected variant, on the terms and conditions described in the Price List;
Service Recipient – An Entrepreneur using the Application under the Agreement;
Service Provider – term defined in § 1 section 4 of the Regulations;
Act on Providing Services by Electronic Means – term defined in § 1 section 3 of the Regulations;
User – a person using a Subaccount with the authorization of the Service Recipient, for whose actions and omissions the Service Recipient is responsible as for their own.
Application Usage Rules – a set of rules of conduct and a description of how the Application is used by Users – tenants;

§3. Technical Requirements and Security

For the User to properly use the services provided by the Service Provider through the Application, the following are all required:
1. an Internet connection;
2. having devices that allow access to Internet resources;
3. having a device with Android 8.0 or higher or iOS 14.0 or higher operating system;
4. using a web browser that can display hypertext documents linked on the Internet via the World Wide Web service, supports JavaScript programming language, and also accepts cookies;
5. having an active email account.
Within the Application, Users are prohibited from using viruses, bots, worms, or other computer codes, files, or programs (in particular, scripts and applications automating processes, or other codes, files, or tools).
The Service Provider informs that it uses cryptographic protection for electronic transfer and digital content by applying appropriate logical, organizational, and technical measures, particularly to prevent third parties from accessing data, including through SSL encryption, the use of access passwords, and antivirus or anti-malware programs.
The Service Provider informs that despite the security measures referred to in paragraph 3 above, the use of the Internet and electronically provided services may be at risk of harmful software entering the User's ICT system and device, or third parties gaining access to data located on that device. To minimize the aforementioned risk, the Service Provider recommends using antivirus programs or measures protecting identification on the Internet.

§4. General Rules for Using the Services

Use of the Application is subject to a fee (except when the Price List provides for a free plan) – in accordance with the Price List. The Service Provider reserves the right to introduce additional, optional features or services in the future, which may be available for an extra charge. The Service Provider will inform the User of any changes regarding the introduction of paid features with appropriate advance notice.
The User is obliged to pay the Subscription Fee according to the rules and conditions described in the Price List and within the selected variant.
As part of administrative supervision, the Service Provider has access to all User Content located in their Account and Sub-accounts, through administrator privileges within the Application.
As part of the administrative supervision referred to in paragraph 3, the Service Provider may delete User Content and make changes to it only with the User's consent and explicit request.
In the event of technical problems related to the functioning of the Application, the User may report them via email to helpdesk@renteasy.ai
A User utilizing services provided by the Service Provider is obliged to provide only data (including personal data) that is true and accurate. The Service Provider is not responsible for the consequences of the User providing false or incomplete data.
A User may create only one Account in the Application per email address.
Concluding the Service Provision Agreement requires registration (Account creation).
The Service Provider declares, and the User acknowledges, that the web version of the Application does not require updates to be installed, whereas using the mobile version of the Application may require the User to install its updates. The Service Provider will always inform the User about the necessity of installing updates for the mobile version of the Application via a message displayed within the Application.
If an action within the Application is performed by a natural person acting on behalf of a User who is not a natural person, the performance of such action is equivalent to a declaration by the natural person performing it that they are authorized to represent the User. The Service Provider is entitled to request such natural person to provide proof of their authorization to represent the User, in particular a power of attorney document or an excerpt from the relevant register. In the event of an action being performed on behalf of the User despite a lack of authorization to represent them, the natural person performing this action shall bear the liability provided for in the provisions of the Civil Code.
The User is prohibited from providing unlawful content.
The User is obliged to use the services provided by the Service Provider in a manner consistent with generally applicable law, the provisions of the Regulations, and good practices.
Violations of the Regulations include, but are not limited to:
1. the User providing unlawful content;
2. the User utilizing the Service and functionalities contrary to their intended purpose;
3. the User providing false or incomplete data;
4. the User creating more than one Account using the same email address.
Should a breach of the Regulations be identified, the Service Provider may call upon the Service Recipient to remedy the breach and set a deadline for this purpose of no less than 7 (seven) days.
In the event that the Service Recipient fails to remedy a breach of the Regulations, the Service Provider has the right to block access to the Platform until the breach referred to in paragraphs 13 and 14 is remedied.
All statements, requests, notices, and information referred to in the Regulations may be transmitted via email, unless a specific provision of the Regulations states otherwise.

§5. Service Provision Agreement

Based on the Service Provision Agreement, the Service Provider enables the Service Recipient (to the extent resulting from the selected variant from the Price List) to use the functionalities of the Application.
Within the Application and the selected variant from the Price List, individual Application Modules are made available. The Modules include sub-modules and specific functionalities of the Application. The Application offers the following Modules:
1. Database module;
2. Debt collection module;
3. Communication module;
4. Notifications and alerts module;
5. Announcements Module;
6. Scoring Module;
7. Financial and Management Module;
8. ZOE Module;
9. Contract Generator Module.
To conclude the Service Provision Agreement, the Service Recipient should perform the following actions:
1. go to the Application's website and navigate to and select the option „[…]”;
2. in the displayed form, fill in the required data;
3. must check the checkbox next to the declaration of having read the Terms and Conditions and Privacy Policy and accepting their provisions;
4. choose the appropriate variant from the Price List;
5. click the "[...]" button;
6. click the activation link sent by email to the email address provided by the Service Recipient.
Using the Application requires registration, account creation, electronic confirmation of registration, and payment of the Subscription Fee (via the activation link received from the Service Provider by email).
Clicking the activation link is equivalent to the Service Recipient entering into a paid Service Provision Agreement. By concluding the Agreement, the Service Recipient undertakes to pay the Subscription Fee.
The Service Recipient gains access immediately after concluding the Service Provision Agreement.
If agreed with the Service Provider, the Service Provider may implement the Application individually within the Service Recipient's infrastructure. For this purpose, a separate agreement is concluded with the Service Provider.

§6. Sub-accounts

The Service Recipient gains access to the Account as an administrator. Within the Application's functionalities, the Service Recipient has the option to create Sub-accounts with different levels of permissions within the administrator account.
The Service Recipient may create the following Sub-accounts within their Account:
1. office worker;
2. accounting employee;
3. technical employee;
4. agent;
5. apartment caretaker;
6. apartment owner;
7. tenant;
For each predefined Sub-account, the Service Recipient can set appropriate access levels and assign to that Sub-account, among other things, specific premises, tasks, and access rights.
In addition to predefined Sub-accounts, the Service Recipient can also create individual roles, assigning them their own name and permissions within the configurator.
Sub-accounts are created exclusively within the structure of the Service Recipient's Main Account. The Service Recipient is responsible for the actions, omissions, and statements, as well as their veracity, of Users within the Sub-accounts – as if they were their own.
The Service Recipient undertakes that all Users within Subaccounts will comply with the provisions of the Regulations to the extent relevant to their access.
In the case of Subaccounts – to the extent necessary – the Service Recipient undertakes to conclude a separate Agreement with each natural and legal person, under which the terms of access to the Application, consent to create a Subaccount, and the performance of appropriate processes with the data of the aforementioned persons within the Application will be described. The Service Recipient is solely responsible for obtaining the aforementioned declarations and regulating the legal relationship with the aforementioned persons in a manner that will enable the use of the Application in accordance with generally applicable law and the Regulations. Before creating a Subaccount for a tenant or owner, the Service Recipient provides the Terms of Use of the Application and the Privacy Policy for Users. The Service Recipient is obliged to ensure that the User has accepted the provisions of the Terms of Use of the Application and the Privacy Policy for Users.

§7. Modules

Within the Application, the Service Provider offers the availability of individual Modules, which modify the scope of functionalities available in the Application, depending on the variant selected from the Price List.
The Service Recipient cannot purchase a single Module. Modules and their packages can only be purchased as part of predefined variants available in the Price List.

§8. Database Module

Within the variants specified in the Price List, the Service Provider offers a database Module with specific functionalities within the Application.
Within this Module, the Service Provider offers, in particular, the following functionalities:
1. ability to enter apartment data;
2. assigning specific Subaccounts to an apartment;
3. ability to enter Subaccount data;
4. ability to create Sub-accounts;
5. access to the database, including information on apartments, tenants, owners
6. ability to personalize;
7. ability to archive;
8. ability to search and filter;
9. ability to export data;
10. access to the calendar;
11. ability to edit data;
The User is solely responsible for entering data into the Application that is consistent with the actual state of affairs, generally applicable law, the Regulations, and for obtaining the necessary consents and legal basis for creating appropriate Sub-accounts.
A detailed description of the Module's functionalities can be found at [...].

§9. Debt Collection Module

As part of the variants specified in the Price List, the Service Provider offers the Debt Collection Module within the Application, along with its defined functionalities.
Within this Module, the Service Provider offers, in particular, the following functionalities:
1. access to payment monitoring;
2. access to the collection activity schedule;
3. ability to automatically generate payment reminders;
4. access to collection history;
5. access to case status;
6. customization;
7. archiving capability;
8. ability to search and filter;
9. ability to edit data;
The Service Recipient is aware that the Service Provider is not a party to any dispute or an entity pursuing claims on behalf of the Service Recipient against third parties. The debt collection Module only provides a platform for managing data related to debt collection. Any claims between the Service Recipient and their contractors within the debt collection Module remain solely the responsibility of both parties, excluding the Service Provider.
A detailed description of the Module's functionalities can be found at [...].

§10. Communication Module

Within the variants specified in the Price List, the Service Provider offers a communication Module within the Application, along with specified functionalities.
Within this Module, the Service Provider makes available, in particular, the following functionalities:
1. communication automation;
2. ability to create chats and access to chat;
3. templates for daily communication;
4. automatic message sending to Sub-accounts;
5. access to correspondence;
6. ability to personalize;
7. ability to archive;
8. ability to search and filter;
9. ability to send reminders and alerts;
10. access to SMS gateway;
11. access to email communication;
12. access to reports and settlements;
13. ability to edit data;
The Service Recipient is solely responsible for the content of messages and communication within the Application with all Users and Sub-accounts. The Service Provider only provides a platform for communication and does not conduct communication on behalf of the Service Recipient.
A detailed description of the Module's functionalities can be found at: […].

§11. Announcements Module

Within the variants specified in the Price List, the Service Provider offers the announcements Module within the Application, along with specific functionalities.
[…].

§12. Notifications and Alerts Module

Within the variants specified in the Price List, the Service Provider offers the alerts and notifications Module within the Application, along with specific functionalities.
Within this Module, the Service Provider offers the following functionalities in particular:
1. receiving alerts and notifications;
2. creating alerts and notifications;
3. assigning specific permissions within the Module for Sub-accounts;

A detailed description of the Module's functionalities can be found at [...].

Within the variants specified in the Price List, the Service Provider offers a Scoring Module within the Application. The Scoring Module is used to assess the creditworthiness of tenants using measurable and objective criteria. The Service Recipients are the source of information needed for scoring. [SEG 6]
Tenant scoring is based on:
1. timeliness of Tenants' payments;
2. missing payments from Tenants;
3. Tenants' arrears;
4. accountability of Tenants' deposits;
5. additional costs related to Tenants (lost keys, damaged items, damaged apartment, etc.).
Any missing payments, delays, arrears, etc. – within the criteria described in paragraph 2 – are grounds for lowering the scoring of a given tenant.
Access to the scoring Module by Service Recipients is only possible through the ZOE Module. The Service Provider does not provide a permanent tab and access to tenant scoring.
The Service Recipient is solely responsible for entering data into the Application that is consistent with the factual state, generally applicable law, the Regulations, and for obtaining the necessary consents and legal basis for processing tenants' personal data within the scope of scoring and for its operation.
A detailed description of the Module's functionalities can be found at […].

§14. Financial and Management Module

As part of the specified variants from the Price List, the Service Provider offers a Financial Module with specific functionalities within the Application.
As part of this Module, the Service Provider offers the following functionalities in particular:
1. financial management;
2. automating payment allocation;
3. integration with the Application ecosystem and other Modules
4. using an external payment gateway (Stripe);
5. generating direct debits
6. issuing invoices, accounting notes, and bills;
7. access to transaction status;
8. ability to assign documents to a specific Subaccount;
9. customization;
10. archiving capability;
11. search and filtering capability;
12. payment accounting;
To use the Stripe payment gateway, the Service Recipient is obliged to independently configure an account with the external payment operator, which is then integrated with the Account.
The Service Provider is not responsible for any actions or omissions of the external payment operator within the Stripe payment gateway, in relation to Service Recipients, particularly for operational downtimes, failures, or access issues. The Service Recipient declares that they are aware that the Module, in terms of the payment gateway, uses third-party solutions which may be faulty, result in errors, or other irregularities, and accepts this state of affairs.
The Service Recipient is solely responsible for configuring an account with the external payment operator and for the accuracy of the data entered. The Service Provider only provides a platform for integration with the Stripe system.
A detailed description of the Module's functionalities can be found at […].

§15. ZOE Module – AI utilization

Within the specified variants from the Price List, the Service Provider offers the ZOE Module within the Application, along with its specified functionalities.
The ZOE Module is an AI-powered solution. It is an advanced AI assistant integrated with the Application. It supports all Users of the platform within Sub-accounts and the Service Recipient.
Within this Module, the Service Provider provides access to a personalized AI assistant – ZOE, which is integrated with every Module of the Application. ZOE enables the performance of a range of actions using automation and AI-based solutions, facilitating navigation within the Application and full utilization of its capabilities.
The Service User declares that they are fully aware that the Service Provider uses (generative) AI-based tools within the Application for the ZOE Module and agrees to use the Application with AI-assisted functions. Due to the specificity of the aforementioned technology, the Service Provider is not responsible for the consequences (and potential damages) of actions taken by the Service User based on recommendations or other outputs generated by AI.
The Service User using the ZOE Module is obliged to independently verify its operation and the information received within a given function each time before using, saving, or accepting it, and before making any business decision.
The use of the ZOE Module's functions in accordance with applicable generally binding regulations and the Terms and Conditions, including, in particular, with respect for copyright and related rights, is the sole responsibility of the Service User.
A detailed description of the Module's functionalities can be found at [...].

Contract generator Module

Within the variants specified in the Price List, the Service Provider offers the contract generator Module within the Application, along with specified functionalities.
Within this Module, the Service Provider provides, in particular, the following functionalities:
1. generation of a Lease Agreement template;
2. creation of a Lease Agreement template;
3. signing of Lease Agreements;
4. conclusion of a Lease Agreement;
5. Lease Agreement management
6. integration with the Application ecosystem and other Modules
7. ability to assign documents to a specific Sub-account;
8. ability to personalize;
9. ability to archive;
10. ability to search and filter;
The Service Recipient is solely responsible for entering data into the Application that is consistent with the factual state and generally applicable law. The Service Recipient is also responsible for ensuring the legality of the Lease Agreement and fulfilling all obligations arising from the Lease Agreement. The Service Provider is not responsible for the content entered into the Lease Agreements by the Service Recipient.
The Service Recipient is not a party to the Lease Agreement concluded with the tenant. The Service Recipient only provides a platform for managing Lease Agreements and enables their generation, creation, and conclusion through
The User declares that they are aware that the Service Provider is merely an intermediary, providing a platform and medium for concluding and subsequently managing the Lease Agreement.
A detailed description of the Module's functionalities can be found at […].

§17. Fees and Billing

Service prices in the Price List are expressed in PLN, are net values, and do not include VAT. The appropriate VAT rate will be added to the Subscription Fee upon payment.
All payments due to the Service Provider are made by the User using payment systems available within the Application (instant payment within an integrated payment system – recurring automatic payment);
For the provision of Services, the User is obliged to pay the Subscription Fee according to the amounts and conditions specified in the Price List. Changes to the prices specified in the Price List are announced in the Application and do not constitute amendments to these Regulations.
In the case of the payment referred to in paragraph 2, point 1, the payment date is considered to be the date on which the Subscription Fee due for the Service is credited to the Service Provider's bank account.
The Subscription Fee is paid cyclically in advance each month, on the dates referred to in paragraph 2 and in the Price List, which are determined by the date of conclusion of the Service Provision Agreement.

Failure by the User to pay the Subscription Fee will result in the suspension of access to the Application's functionalities until the Subscription Fee is credited to the Service Provider's bank account.
If the User fails to pay the Subscription Fee or if it's not possible to collect funds via integrated payments, a payment overdue notice will be displayed to the User and all Sub-accounts created under the Service. Additionally, a link to settle the payment will appear on the Administrator Account.
Tenant and owner Sub-accounts created within the Service for which the Subscription Fee has not been paid are disabled until the Subscription Fee is paid.
The Account and Sub-accounts not mentioned in section 9, if the Service Recipient fails to pay the Subscription Fee, will have view-only access. Editing, adding, deleting, or any other operations on data within the Sub-account and Account are not possible.
After 30 days from the date a debt arises for a given Service, data, the Account, and Sub-accounts are permanently deleted from the Application.

§18. Price List

The current Price List is available at: […]. Different variants of the Service can be selected within the price list.
The Price List may stipulate that a certain number of Services may be used by the Service Recipient free of charge.
The Service Provider may change the Price List at any time.
A change in the Price List does not in any way affect the amount of fees specified in Service Provision Agreements concluded before the Price List change.

§19. Complaints

Should the Service be found non-compliant with the Regulations, the Service Recipient may file a complaint.
A complaint must be submitted in writing or via email to the address specified in § 1 section 5 point 1 of the Regulations, no later than 30 days from the date the non-compliance is discovered.
The complaint must include:

the name of the Service User;
email address;
a description of the disclosed non-compliance of the Service with the Regulations.

The Service Provider may refuse to bring the Service into compliance with the Regulations if it is impossible or would require the Service Provider to incur excessive costs.
After reviewing the complaint, the Service Provider provides the Service User with a response to the complaint, in which:

accepts the complaint and indicates the planned date for bringing the Service into compliance with the Regulations;
refuses to bring the Service into compliance with the Regulations for the reason indicated in paragraph 2 above;
rejects the complaint due to its lack of merit.

The Service Provider responds to complaints via email within 21 (twenty-one) days from the date of receipt. In particularly complex cases, the response period for a complaint may be extended to 30 calendar days.

§20. Customer Content and Reviews

The Customer may submit Reviews to the Service Provider regarding services provided by the Service Provider.
A Review may be submitted in any manner, including via email.
Submitting a Review does not oblige the Service Provider to publish it.
A Review published by the Service Provider may be removed by them at any time.
It is forbidden to post Customer Content and Reviews:

containing false data, contrary to law, the Regulations, or good customs;
containing content used to conduct activities prohibited by law, inciting violence, hatred, or insulting any group of people or individual;
containing content that may infringe personal rights, copyrights, image rights, or other third-party rights;
containing advertising, promotional, political, religious, or discriminatory content;
containing content promoting activities competitive with the Service Provider.

Any person using the Application (hereinafter: “The Reporter”) is entitled to report User Content or a Review that may violate the Regulations.
Reports can be submitted in the following ways:
1. via email to: […],
The report should contain the following information:
1. a sufficiently reasoned explanation of why the specific User Content or Review constitutes illegal content,
2. a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where applicable, additional information enabling the identification of the User Content or Review, according to its type and the functionality of the Application,
3. the name or designation and email address of the Reporting Party, with the exception of a report concerning information considered to be related to one of the offenses referred to in Articles 3–7 of Directive 2011/93/EU,
4. a statement confirming the Reporting Party's good faith belief that the information and allegations contained therein are accurate and complete.
Upon receipt of the report, the Service Provider sends the Reporting Party confirmation of its receipt to the email address provided by them.
If the report does not contain the elements indicated in paragraph 8 above or contains errors, the Service Provider may ask the Reporting Party to supplement or correct the report within 14 days from the date of receipt of the aforementioned request. If the Reporting Party fails to supplement or correct the report within the period specified in the preceding sentence, the Service Provider may leave the report unaddressed.
The Service Provider verifies the reported User Content or Review within 14 days from the date of receipt of a complete and correct report. As part of the verification process, if necessary, we will ask the reporting party to submit any necessary additional information or documents. Until the report is processed, we may block the visibility of the User Content or Review.
After verifying the Report, the Service Provider:
1. removes User Content or a Review that violates the Regulations;
2. restores the User Content or Review that does not violate the rules set out in the Regulations (if its visibility was blocked during the verification of the Report),

providing the rationale for our decision.

In the event of removal of User Content or a Review, the Service Provider shall promptly notify both the Reporter and the User who published the removed User Content or Review, providing a justification for its decision.
The Service Provider's justification for the decision includes:

an indication of whether the decision involves the removal of User Content/Review, blocking its visibility, de-ranking, or imposing other measures referred to in the Regulations concerning that Review, and, where applicable, the territorial scope of the decision and its period of validity;
the facts and circumstances on which the decision was based, including, where applicable, whether the decision was made based on a report submitted by a Reporter or on voluntary verification activities conducted on the Service Provider's initiative, and, when absolutely necessary, the identity of the Reporter;
where applicable, information on the use of automated means in making the decision, including whether the decision was made in relation to User Content/Reviews detected or identified using automated tools;
if the decision concerns potentially unlawful User Content/Review, an indication of the legal or contractual basis on which the decision is founded, and an explanation of the reasons why, on this basis, the given Review is considered unlawful content;
clear and user-friendly information for the User and Reporter regarding their right to appeal the decision.

A User whose User Content or Review has been removed, or a Reporter whose request to remove reported User Content/Review has been denied by the Service Provider, may appeal the Service Provider's decision.
An appeal can be submitted via email – to the address: info@renteasy.ai.
The appeal should include:

name and surname or name of the appealing party,
contact details (email address, correspondence address),
a detailed justification as to why, in the opinion of the appealing party, the Service Provider's decision is incorrect and should be changed.

The Service Provider immediately confirms receipt of the appeal by sending a notification to the email address provided by the appealing party.
Appeals are reviewed within 14 days of their receipt by an authorized team of the Service Provider (these actions will not be performed in an automated manner, without human involvement).
The Service Provider informs the appealing party of the decision made as a result of the appeal's review via email, and if it simultaneously deems the reported content to be unlawful content, it takes actions against it as stipulated in the Regulations.
Submission of User Content or Reviews is equivalent to the User declaring that they are its sole author. The User bears full responsibility for the User Content/Review content and the consequences of its publication (including for infringements of personal rights and intellectual property rights of third parties).
Submission of User Content/Reviews is equivalent to the User granting the Service Provider a free, non-exclusive license for its use (hereinafter: "License”).
The license is granted for an indefinite period (with the possibility of termination two years in advance, effective at the end of the calendar year) and without territorial restrictions, covering the use of User Content/Reviews in the following fields of exploitation:
1. recording and reproduction in any quantity, by any technique, and in any format;
2. dissemination in any manner, by any means of communication, in particular through publication in the Application and on the Service Provider's social media.
The license entitles the Service Provider to modify the Opinions if it is necessary for their dissemination in a specific manner, without altering their essence and content.
The license authorizes the Service Provider to grant sublicenses to any chosen third parties for the use of the Opinions. The sublicense referred to in the preceding sentence may be granted by the Service Provider for a fee or free of charge.
The Service Recipient undertakes not to exercise the moral rights pertaining to the Service Recipient's Content/Opinions (including the right to designate authorship of the Service Recipient's Content/Opinions and the right to supervise the use of the Service Recipient's Content/Opinions) and authorizes the Service Provider to exercise these rights on behalf of the Service Recipient.
Notwithstanding the provisions of paragraphs 1-26 above, the Service Recipient grants the Service Provider a gratuitous, non-exclusive license to use the name, logo, and other trademarks and designations of the Service Recipient (hereinafter: “Logo”), to the extent necessary to ensure the functionality of the Application (including – the operation of the Communication Module).
The license referred to in paragraph 27 above is granted for an indefinite period (with the possibility of termination with two years' notice, effective at the end of the calendar year) and without territorial restrictions, and covers the use of the Logo in the following fields of exploitation:
1. recording and reproduction in any quantity, by any technique, and in any format;
2. dissemination in any way, by any means of communication, in particular by publishing in the Application and on the Service Provider's social media;
3. use for integration with Modules and for ensuring the functionality of the Application and Modules.

§21. Liability

The Service Provider undertakes to provide the Services with due diligence.
The Parties exclude rights arising from statutory warranty.
The Parties exclude the Service Provider's liability for the Service User's lost profits.
The Service Provider does not guarantee a specific level of performance, efficiency, or utility of the Application in relation to the Service User's specific needs and applications.
To the extent permitted by the provisions of the Civil Code, the Service Provider is not liable to Service Users for the consequences of:
1. the use by Service Users of any services or functionalities available within the Application for purposes other than their intended use;
2. the submission of incorrect or false data by Service Users;
3. the consequences of third parties using data authorizing access to the Account, if these persons obtained such data as a result of their disclosure by the Service User or as a result of their insufficient protection by the Service User against access by such persons.
4. actions, omissions, and false statements of Users;
5. any agreements and legal relationships concluded through the Application;
To the extent permitted by the provisions of the Civil Code, the Service Provider shall not be liable for disruptions in the functioning of the Application resulting from:
1. acts of force majeure;
2. necessary maintenance and modernization works carried out in the Application;
3. causes attributable to the Service User;
4. causes beyond the Service Provider's control, in particular actions of third parties for which the Service Provider is not responsible.
The Service Provider undertakes to carry out the works referred to in paragraph 6 point 2 above in a manner that is as least burdensome as possible for the Service Users and, where possible, to inform them in advance of planned works.
The Service Provider undertakes to continuously remove disruptions in the Application's operation to the extent possible.

§22. Marketing Cooperation - Businesses

Unless a separate agreement states otherwise, the Service Recipient grants the Service Provider consent to:

informing the Service Provider's clients and potential clients about the provision of Services to the Service Recipient when presenting the Service Provider's experience, without disclosing the terms of cooperation;
informing on its website and social media about cooperation with the Service Recipient, without disclosing the terms of cooperation;
placement of the Service Recipient's name and logo in offers and marketing materials, on the Service Provider's website, and on the Service Provider's social media profiles;
placement of a review about the Service Provider, prepared by the Service Recipient, in offers and marketing materials, on the Service Provider's website, and on the Service Provider's social media profiles.

At the Client's request, the Service Provider is obliged to provide the Client with marketing materials related to the cooperation for review before their publication.

§23. Service Provider's Intellectual Property

All constituent elements of the Application, in particular:
1. the Application's name;
2. the Application's logo;
3. photos and descriptions;
4. the operating principles of the Application, all its graphic elements, interface, software, source code, and databases

are subject to legal protection under the provisions of the Act of February 4, 1994, on Copyright and Related Rights, the Act of June 30, 2000, on Industrial Property Law, the Act of April 16, 1993, on Combating Unfair Competition, and other generally applicable legal provisions, including European Union law.

Any use of the Service Provider's intellectual property without their prior, express permission, in violation of the Regulations, is prohibited.

§24. Personal Data

Information regarding the processing of personal data by the Service Provider can be found in the Privacy Policy available at: […].
The rules and conditions for the Service Recipient entrusting the processing of personal data are defined by a separate personal data processing entrustment agreement.

§25. Amendment of the Regulations

The Service Provider may amend the Regulations, among others, in the event of:
1. a change in the Service Provider's scope of business;
2. the Service Provider commencing the provision of new services, modification of services currently provided, or cessation of their provision;
3. making technical modifications to the Application requiring the provisions of the Regulations to be adapted to them;
4. a legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status.
The Service Recipient will be informed about the amendment to the Regulations by publishing its amended version in the IT System. Additionally, the amended version of the Regulations will be sent to the Service Recipient via email.
For agreements concluded before the amendment of the Regulations, the provisions of the Regulations then in force shall apply.
A User who does not agree to the amendment of the Terms and Conditions may terminate the Service Agreement with immediate effect within 10 (ten) days from the date of receiving information about the amendment to the Terms and Conditions. Failure to terminate shall be deemed acceptance of the amendment to the Terms and Conditions.
Termination of the Service Agreement occurs by the User submitting a declaration of termination of this Agreement to the Service Provider. The declaration referred to in the preceding sentence may be sent via email to the address specified in § 1 para. 5 point 1 of the Terms and Conditions.
Immediately upon receipt of the declaration referred to in paragraph 5 above, the Service Provider shall delete the Account.

§26. Final Provisions

The current version of these Terms and Conditions is effective from October 7, 2025.
These Terms and Conditions are governed by Polish law. Any disputes arising from these Terms and Conditions shall be resolved through amicable negotiations, and if an agreement is not reached, before the common court competent for the Service Provider's registered office.
In matters not regulated by these Terms and Conditions, the provisions of generally applicable Polish law shall apply.

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Terms and Conditions